Frequently Asked question) of first rend wireless Security system Q: what’s your information and how to contact you? a: 60-day free return, 12-month Service. Both email and phone support are available. Because of time difference and busy hotline, we may miss your call. Please don’t worry, we’ll call you back for sure. Or email us firstrendus@hotmail, we’ll respond ASAP. Q: what’s the log-in password? a: there’s no log-in password as the default setting. Leave it back and simply click ‘OK’ to next page. Q: How to create a password for my NVR system? What should I do when I forget my system password? a: after logging in-goo to system setup-system admin-user– set password> Please keep your password in your mind, or it requires more effort to get it back. Please understand. If you forgot it, please email us your phone number, so that we’ll call you back and help you out. Q: what’s the working temperature of first rend security camera? a: camera working temperature: from -50 Degree Fahrenheit to +122 Degree Fahrenheit. Q: How to turn on continuous recordings (24 hours, 7 days)? a: on your monitor, right click your mouse, choose manual record in menu page, select all, click ‘OK’. Q: where should I playback recordings? a: Please right click the mouse-goo to ‘video playback’. on playback page, please select date first on calendar, then, click ‘search’ button. you’ll see color timeline at bottom of the page, such as green bars means motion detection recordings, red color means normal recordings. Double-click the color bars, It stats to playback automatically.